Sure, new technologies will be great for the library. More access to information. More methods to communicate with our patrons. Better and easier for everyone, right?
Our challenge will be to make the transition a smooth one for our patrons. When we upgraded the catalog, we knew that lots of people used it successfully. We liked the word webs and the places where the new catalog led us. But ... some of our patrons missed the old catalog - the one to which they had grown accustomed.
How do we introduce this customer to a library wiki? How can we coerce him to dive into the wonders of Google when he's afraid to put his toe in the water?
On the bright side, we should be able to reach more users - and maybe even the techno-sophisticates who have stayed away from the Old-School library model.
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